Ethical Management
We are committed to establishing a framework and
system that ensures transparency and ethics in business.
Declaration of Ethical Management
Hanatour has sustained a strong reputation as Korea’s leading travel agency for the past 30 years by upholding transparency and fair-trade practices in our business.
To work together with all stakeholders in a rapidly changing environment, all our employees need a deep understanding of ethics and why it is required. Employees should be encouraged to make ethical choices and apply ethics in all areas of our business.
Ethical Management Framework
We adopt the following procedures to strengthen our ethical management.
- Risk Assessment in Ethical Management
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We evaluate risks that may arise in our major operations, preemptively address such risks through the internal accounting control system and improve processes.
- Ethical Management
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Fair Trade Framework
We have a dedicated organization and processes to handle fair trade issues.
Fair Trade Practices
We conduct a variety of activities to ensure fair business practices, including risk assessment, training, and the enforcement of the Code of Compliance.
- Risk Assessment for Fair Trade Practices
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Issues that are highly relevant to business activities or have the potential to negatively impact them are categorized and managed as risks.
- Fair Trade Practices
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- Code of Compliance
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Since 2016, Hanatour has updated and revised the Code of Compliance, which details provisions of fair-trade laws and regulations relevant to our business.
- Precheck System
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The Legal Compliance Team reviews contracts and business procedures in advance to minimize the occurrence of risks in general business and addresses issues through regular inspections to prevent violations of antitrust laws and other relevant laws and regulations with which Hanatour must comply.
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1) Prevention of illicit transactionsWe use a standard contract form when signing supply chain contracts with agents, suppliers, etc. If a general form is unavoidably used, the relevant departments monitor whether there is any violation of fair trade in advance.
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2) Prevention of theft and abuse of assets, technology and information owned by partnersWhen conducting contractual business, we prevent illegal acts such as abuse of assets or services owned by partners with whom we have entered into partnership agreements and leakage or misuse of customers’ personal data acquired during business.
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3) Fair labeling and advertisingTo prevent violations of the Act on Fair Labeling and Advertising, such as false advertising, all materials should be reviewed by the Legal Compliance
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4) Prevention of violations of the Improper Solicitation and Graft ActWe stipulate that solicitation is prohibited in the compliance pledge which all employees are obligated to submit, and we have established reporting channels to address actual or suspected violations while raising awareness among employees.
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- Fair Trade Training
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We provide annual training on fair trade to all employees.
- Risk Assessment
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Fair trade issues that are highly relevant to business activities or have the potential to negatively impact them are categorized and we provide biannual programs including training, inspections and guidance on these issues.
- Anti-corruption Training Programs
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The Audit Bureau is responsible for conducting regular (biannual) anti-corruption training programs.
Fair Trade Monitoring
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Control Tower(Management Planning)
- Anonymous Reporting
- Investigation of Reports
- Whistleblower protection
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Step-by-Step Responses
- Removing the involved department(s)/employees(s) from their duties
- Sanctions for material violations, if required
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Measures to Prevent Recurrence
- Collecting and disclosing cases
- Case-specific manuals
Fair Trade Goals
We implemented various programs on the Fair Trade Act, such as training for practitioners and case-study training.
We will continue to develop our training system to establish a corporate culture that upholds fair competition.
| Goals in 2024 | Attendees | Time |
|---|---|---|
| Fair trade training (non-sales) | 1000 workers | 1,750 hours |
| Fair trade training (sales) | 200 workers | 400 hours |
| Fair trade training for suppliers | 350 workers | 350 hours |
